Quick Facts and Set Up
Here are some quick facts about where to access WebMail functionality and information relating to setting up POP and IMAP. Further detail is provided below and in the FAQ and Technical Administrator Set-Up sections of this site.
Point of Interest | Details |
WebMail website to access mailbox | If you host with us, instead of using “www” Use “mail” as the prefix for the address (url) |
WebMail website to securely access mailbox | https://mail.webengr.com/ and login |
| email client NOTES | Don't use "secure authentication" because that would only secures the username/password
and nothing else so we don't use it. Instead you can use, like google does, SSL/TLS for all the
incoming and STARTTLS for all the outgoing. Yes the naming conventions are misleading. Also when using imap, set the 'path' or 'root folder' to mail (may need to go into advance settings) The webmail also uses that folder to put mail folders into. |
POP/SMTP setup information
* For email clients (e.g., Outlook Express) | Incoming Server:
your server with “mail” instead of “www”
Outgoing Server:
your server with “mail” instead of “www” |
Secure POP/SMTP setup information
* For email clients (e.g., Outlook Express) | Incoming Server: mail.webengr.com
Outgoing Server: mail.webengr.com
(recommend port 587 instead of 25) |
IMAP setup information
* For email clients (e.g., Outlook Express) | Incoming Server:
your server with “mail” instead of “www”
root mail folder: mail
Outlook may need send/receive disabled for imap.
Outgoing Server:
your server with “mail” instead of “www” |
Secure IMAP setup information
* For email clients (e.g., Outlook Express) | Incoming Server: mail.webengr.com
root mail folder: mail
Outlook may need send/receive disabled for imap.
Outgoing Server: mail.webengr.com
(recommend port 587 instead of 25) |
Accessing Your Mailbox
There are two ways to access your mailbox: (1) through WebMail from any computer connected to the Internet and (2) through your email application on your computer (e.g., Outlook Express, Eudora, etc.). There are a few simple steps to connect to your mailbox before being able to send and receive messages:
Accessing your mailbox via WebMail
Access your mailbox by opening your web browser (e.g., Internet Explorer® or Firfox® or Chrome® or other) and entering your mail.domainname.tld into the address bar (i.e., with domainname and tld being your personal domain name such as companyabc.com). It is that easy! Don't put the www in front of the address though or it won't work.
Enter your assigned user name ( a unique name, not necessarily your email name ) and your password and click on the 'Login' button. You are now ready to send and/or receive messages. You may also want to edit 'Personal Information' under 'Options' page because the default email address may be an alias.
Accessing your mailbox via the email client OUTLOOK
Of note, outlook 2010 seems to do a lot better than its earlier versions at handling IMAP.
Things to watch out for:
Important Notes:
- These instructions were created with Outlook 2003 (if you have another version, it will be similiar, but expect variations).
Configure Outlook
Either start Outlook and go to "TOOLS" and "ACCOUNTS or you may can click 'Start-Settings-Control Panel' and find the 'Email' Icon, and open it (double-click). You should see the following screen.
Click on the 'Email Accounts' button.
Select "add a new email account". Then click next.
Select IMAP and click next.
Fill in all the information on this page. Please make sure you do not have a checkmark for "Log on using Secure Password"
(SPA only supports encryption for username/password, and is not compatible with full encryption....)
You will also need to use the button "more settings" for the next window:
Select "outgoing server" tab and check the box that says "my outgoing server requires authentication".
Select the "Advanced" tab and check both boxes for enabling SSL on incoming/outgoing servers. Also change the outgoing mailserver port to 587. It is recomended that you select a "root folder path". I generally use "mail". This puts your IMAP folders under a directory called "mail" in your unix home direcotry.
NOTE!!!! on OUTLOOK 2007 select "auto" from the drop down box, instead of SSL
Select "OK", "Next", "Finish" and then close all the windows.
OUTLOOK SEND/RECEIVE FOR IMAP:
If you are using IMAP, you need to either turn off automatic send and receive or make sure that the IMAP account is not included in that. Automatic send and receive interferes with the IMAP update which happens separately.
To explain the option:
* If your IMAP account is the only account you have, then you can simply turn off automatic send and receive because it is unnecessary.
* If you have other email accounts that are using POP, you will probably want them updated regularly, so leave on the auto s & r for them, but disable it for the IMAP accounts. You could also just do the s & r manually
example w/ Outlook 2007
Configure Outlook to behave properly with IMAP
Note: These steps are very important. By default, Outlook will periodically check for new mail and check all subscribed folders. This places unnecessary load on our mail servers, and will give you annoying error messages as the extra unecessary connections timeout. Within the IMAP configured environment a mail server will notify a desktop mail client as soon as the new message enters the INBOX.
Disable periodic new mail check
- Click Tools -> Options, and choose the "Mail Setup" tab.
- Click the Send/Receive button.
- Find "Schedule an automatic send/receive every XX minutes". line and remove the corresponding check mark.
- Click Close, then click OK.
