Services like Internet Access, web site hosting, book layout, and web site publishing are not considered products and are covered under termination policy. The purchase of physical goods or intellectual goods presented as products are considered as products and are covered under our product refund policy.
Products purchased that are not downloadable, like merchandise and paper books:
Products purchased that are not downloadable (example: merchandise, CD, Hard Printed Versions) may be returned if in new condition for a full credit, minus any shipping and handling charges. However, before any product may be returned, the customer must return to Cocoa Village Publishing a “Refund Claim Form”. The “Return Claim Form” will be provided to the customer after the customer informs Cocoa Village Publishing that they need such form. To obtain a refund, you must notify Cocoa Village Publishing within 30 days of your original purchase date, that you desire a refund for the product purchased. The “Refund Claim Form” provided to you must be returned to Cocoa Village Publishing in person or by regular mail only (no e-mail), within 14 days, in order to obtain a refund.
Downloaded Products, like electronic books:
We are able to accept the digital currencies of E-Gold and Gold-Grams for downloadable material. Products purchased that are downloadable are NOT refundable, but may be exchanged within 30 days from date of purchase. The product to be exchanged may only be exchanged for another downloadable product sold by Cocoa Village Publishing. However, before any new software (or otherwise electronic media) will be made available, the customer must return to Cocoa Village Publishing., a “Refund Claim Form”. The “Return Claim Form” will be provided to the customer after the customer informs Cocoa Village Publishing that they need such form. To obtain an exchange, you must notify Cocoa Village Publishing., within 30 days of your original purchase date, that you desire to exchange the product purchased. The “Refund Claim Form” provided to you must be returned to Cocoa Village Publishing Corp. by regular mail or in person (no e-mail), within 14 days, in order to obtain the exchange.
THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER.
More notes about obtaining a refund or exchange:
In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Cocoa Village Publishing. Cocoa Village Publishing will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Refund Claim Form” that was a result of an incorrect email address and/or mailing address provided by you to Cocoa Village Publishing. The customer is responsible for providing a correct/working e-mail address.
The “Refund Claim Form” provided to you must be returned to Cocoa Village Publishing Corp. by regular mail or in person (no e-mail), within 14 days, in order to obtain the exchange.
About fraudulent charges:
Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized digital currency and or credit card usage, we will report this to the appropriate Merchant Services. This report may result in cancellation of your digital currency account or card services, and may put negative information on your credit report, and create possible criminal charges that may be filed against you.
