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For remote support we have an account with Team Viewer.
TeamViewer is a computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can support Microsoft Windows, Mac OS X, Linux, Chrome OS, iOS, Android, Windows RT, Windows Phone 8 and BlackBerry operating systems. It is also possible to access a machine running TeamViewer with a web browser. This program is good for remote control of computers, collaboration and presentation features.
For technical support we may ask if you could install the 'Quick Support' or 'Host' program on your computer or application on your android phone. If so you can get the application from TeamViewer.com or below we have links to a branded version and app stores.
PLEASE BE CAREFUL WITH ANY SOFTWARE, ESPECIALLY SOFTWARE LIKE ABOVE